Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges Policy
General: A copy of the original invoice must accompany any return or exchange. All returns must be returned or postmarked no later than 30 days from the original purchase date. Returns and exchanges must be in new resalable condition and must include all instructions, hardware and original packing material. Customer pays all return shipping charges. We reserve the right to refuse any return.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited.
Motorclothes Return Policy:
There are NO returns for Helmets, undergarments, worn footwear, eyewear, body piercing jewellery, garments or clearance merchandise.
Parts and Accessories Return Policy:
There are no returns on the following items: Painted Parts, Electrical Items, Closeout’s, locks/ keys, Speedometers, vendor direct special orders, Any item requiring a VIN number to complete the order, Any item that is scratched, soiled or damaged due to use or installation (If you have questions about installation, fitments, or sizing of any item, contact us for assistance before installing or using any product.)
All returns and warranties can take 2-4 weeks to be returned, inspected, approved for warranty, and shipped (painted parts, speedometers, seats, or items that require mileage, key codes or VIN restricted orders can take 4-12 weeks).
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders excluding non returnable goods can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping. Enclose a copy of your Invoice along with detailed return/exchange instructions
Check and Credit Card:your original check must clear our bank before a refund can be issued. Refunds will be issued by our accounting department within 14 business days. All credit card purchase returns will be credited to the original credit card. No cash refunds for checks, credit cards, gift certificates and VIP cards.
Sales tax is charged on instate orders if required by law.
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate.