Testimonials

Aloha Justin, I just wanted to take this opportunity to thank you and my sales person J.P. Cook for a job well done. I received my Road King a few days ago and it is a beautiful motorcycle. It arrived without a scratch and I am slowly but surely getting used to a much larger (but smoother) ride. Still a little nervous as the Road King is a little more top heavy for around town turns and stops but on the highway it can’t be beat. It was a pleasure working with J.P. , yourself, and Thunder Mountain. Again my thanks.

My Sincere Aloha, Bryce

I have been riding (Harley’s) since I was 17 years old, I am now 59. In all of my life and years riding, I have never been treated as good as my family and I were treated at Thunder Mountain Harley Davidson. My family and I were 900 miles away from home with a broken old bike, separated and stranded until the people of TMHD; booked a hotel room, found us transportation, fixed our bike and made us feel at home. I have been to hundreds of Harley Davidson dealerships but have never ever been anyplace like Thunder Mountain, a BIG THANK YOU to the employees.

Don Wilson

We just wanted to express our appreciation on our experience of purchasing our very 1st Harley. This has been a life-long dream & it finally came true & was one of the best experiences EVER! We moved to Casper, WY 3 years ago from Northern CA. We have done purchases from vehicle dealerships before & to be honest, were a bit afraid of the “sharks” (aka….salesman). We couldn’t of been more surprised & thrilled at how WRONG we were. Our experience…in 1 word: AWESOME!!!! We did our “homework” prior to deciding on Thunder Mountain Harley and Customer Service is definately SUPERIOR here and why we drove 238 miles. J.P…well not enough words to explain how helpful, kind & patient he was thru this entire process!! After a few phone calls, we had the choice made, numerous questions answered on everything from financing details, insurance & even the weather; as well as some good places to eat! We were a bit surprised to learn we could trade-in our minivan towards the downpayment of the Harley! Kids outta the house; Dad & Mom get a new toy! We arrived early Saturday morning & was greeted by JP who treated us like life-long friends!…JP & Justin came out & looked over the trade & before we knew it my husband was on his test ride. We were then guided thru the whole “Poker-Run” process. Tyler in Service…GREAT, kind & very helpful. The “special details” we ordered for the Harley weren’t on it yet but he made all the arrangements to accomodate our schedule. Onto motorclothes…Katie & Tina….they’re the definition of GREAT Customer Service! My husband was in heaven with 2 women “fussing” over him from top to bottom! Josh in Finance….again the definition of SUPERIOR Customer Service. Every detail reviewed & explained if we had questions. Short, sweet & to the point and very clear! Once dressed & ready to get on the road I think everyone was deaf after we rang the GONG! We will be back for all of our Servicing needs! DEFINITELY worth the drive and we have done nothing but BRAG about the experince since we’ve been home! THANKS TO ALL WHO MADE THIS THE BEST EXPERIENCE EVER!!!

Jerry Ciampi

To Manager Thunder Mountain Harley Davidson; My name is Martin Sohlberg, and I would like to share my first Harley experience with you. First off, let me thank the staff at Thunder Mountain Harley Davidson especially J.P Cook, for their help during my first Harley Davidson experience. I am from Colorado Springs, 150 miles from your dealership. I have contacted HD dealers in Colorado Springs and Pueblo in regards to purchasing a new Harley Davidson FLHX 103. I used internet email to ask questions in regards to price and financing opportunities, and received no response. With your dealership I found something totally different. I sent an email in the morning and received a response the same day with answers to my questions. After my initial contact with J.P Cook, he sent me a flyer that highlighted a potential financing interest deal that I had been looking for. I contacted him to start processing paperwork for my purchase. J.P. remained in constant contact with me during the process. I will definitely recommend Thunder Mountain Harley Davidson to my friends, when they get ready to make their first or next Harley Davidson purchase. Saturday, I drove up to the dealership to sign final documents for the purchase of my bike. What impressed me was the way that the staff gets involved in the purchase process. When anyone purchases a bike a “poker run” is conducted where you move from department to department and meet the folks that run that department and get an explanation of services. Boy, I really wish that dealership was closer to home, because that is where I would have my services done, no questions about it. The main reason I chose to purchase my Harley from your dealership, is that your customer support/service is outstanding. If I had questions, the response was always quick and contained the right information to make a decision. As a consumer, poor customer service always leaves me with a bad taste in my mouth. With that being said, again I would like to thank you the services that your dealership provides to its customers.

Respectfully, Martin Sohlberg

Hey, Dave, Just a note to thank you and the whole crew at TMHD for helping me find my 2011 Softail and taking such good care of me. It’s the best purchase I have ever made! I’ve been riding for a long time, ever since my first Honda 90 in 1966, and with this bike I finally have The One. And my wife loves it, too – we’ve put almost 2000 miles on in about a month, with a lot more to come. Again, thank you for being so knowledgeable and such a pleasure to deal with. TMHD is a really well-run, professional, and friendly place, and I look forward to a great relationship for a long time.

Neil

Robert Wagner purchased a 2006 FLHP from us on Monday February 15, 2010. He came in yesterday to give us the title to his trade and to sign up with H-D insurance. I began to talk with Mr. Wagner about why he decided to do business with TMHD, and he went on to tell me about an experience he had with our service department, over ten years ago. Mr. Wagner drove passed our old dealership on prospect where his vehicle ran out of gas. He hiked up the hill to our old dealership and was guided back to the service department, where he was given a gallon of gasoline to help him get to the nearest gas station. Mr. Wagner said that when he returned the gas can and offered to pay service back for the gallon of gas, they kindly declined. He said that that at the time he wanted a Harley Davidson, but could not afford to purchase one. On Monday he came in to purchase his first Harley, and said that he has always remembered the day he ran out of gasoline and also remembered the dealership that helped him out. Mr. Wagner said when it came time for him to purchase his H-D is was unquestionable where he would buy from. I thought this was a great story about how everything we do as a store portrays our image to Thunder Mountain’s customers.

Nick

Mike, Thank you for your hard work. You and Thunder Mountain are great. You helped me get the motorcycle I wanted and a price I could pay. I picked it up on Saturday and it looked better in person than in pictures. I rode it home to Pueblo and it runs better than it looks. Thank you,

By: Jim Loveland, CO

“Outstanding!!!!!!! The best service I have ever had. I have had my 883 Custom for about 2 months now and The whole experiance from the sale department down to the apparal was an awesome experiance. You’ll see me when I buy My next Harly. Thanks alot and keep it up! “

By: Stephen Loveland,XX

“Just purchased my 2007 Heritage Softail with only 754 miles on it. Randy, I can’t tell you enough how impressed I was with you, and the way you took care of me. It was the most pleasurable experience I’ve ever had. You talk about no hassle and no pressure, this was unbeleivable! You had our deal put together in minutes, not hours. Thanks to the people in the shop, I was able to ride home on my new Heritage within a couple hours,as this bike wasn’t even on the show room floor yet. Everyone whom I had contact with from parts to service to final bike inspection, were the most friendly and personable people one could ask for. Randy, and Thunder Mountain, THANKYOU!!!”

By: RJ Evans,CO

“I recently came in prepared to make an offer on a used TM Custom Gunnison that I had been looking at for a while. Unfortunately, the bike had just been sold. Of course, I was a bit disappointed. I was kicking around the showroom when I ran into Doug. Doug didn’t try to sell me anything. He asked me what I rode now and what models I liked. He showed me any bike I asked about but never tried to sell me on anything. When Doug realized I might be interested, he showed me a beautiful used Heritage Classic your shop had just brought in on trade. It was a super clean, low-mileage, nicely equipped bike that had obviously been well taken care of. Doug knew the previous owner, who had bought the bike from Thunder Mountain originally. I have always loved the Heritage, and once I saw this bike, I couldn’t get it out of my mind. Three days later I made a cash offer and within 30 minutes, the paperwork was done. What is most impressive is that Doug never tried to sell me a bike. He helped me buy a bike. He got to know me, and helped me get to know the bikes that were for sale, and let me make a decision for myself with absolutely no pressure. When it came time to make a deal, there were no games, no hassles, no tricks. Doug was the best salesman I have ever worked with. Car dealers could learn a lot from how your staff does business. You guys are professional, ethical, and pleasant – the way it should be. I have already recommended Doug to numerous friends, and will continue to recommend both Doug and Thunder Mountain.”

By: Mike Windsor,CO

“We were in Loveland/Estes Park for our 25th anniversary & stopped in to buy our daughter a tee shirt. I described to Tim & Ted my plans to buy a new 1200 Roadster next spring and add the accessories I wanted. After listening to my plans, they suggested that I look at a used ’07 1200 Custom that had everything I had described. Needless to say, I couldn’t pass up the deal. Thanks to everyone (the gals in apparel, Justin in financing, & Joe in accessories) for the superb effort and help getting the deal done. Everyone listened to our questions and answered them completely. A special thank you to Randy our salesman who made a special effort to have the bike delivered to Missouri exactly 2 weeks after we bought it. This dealer makes buying a Harley what it should be – no hassles, very informative, & listens to what the customer wants – not making them feel uncomfortable. Keep up the good work! “

By: Mark Independence,MO

“Best buying experience we have ever had. Not once did we ever feel pressured. Brandon, our sales rep, was very helpful, friendly, and enjoyable for the both us to spend the better part of a day with. Thank you Brandon and the Thunder Mountain staff for treating us like customers should be treated!”

By: Michael & Trena Thornton,CO